Payment and Refund Policy

Last updated: 30 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of access to Course A, a professional resource dedicated to studio production in motion. The resource covers studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth high-quality workflows for television news and live shows. It governs transactions made through the website operated by newscrushix for customers located in the United Kingdom. The policy explains how payments are processed, when contracts are formed, and the circumstances under which refunds may be granted. It covers both one-time purchases and any subscription-based access to the resource materials.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the website are in British Pounds Sterling. Prices include value added tax at the prevailing UK rate where applicable. No additional charges apply for standard digital delivery. Customers are responsible for any currency conversion fees imposed by their payment provider. newscrushix reserves the right to adjust prices at any time, but changes will not affect orders already confirmed.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, PayPal, and bank transfers. Payment is authorised at the time of order placement. All transactions are processed through secure third-party gateways that comply with UK data protection standards under the Data Protection Act 2018 and UK GDPR. Card details are never stored on our servers. Authorisation confirms sufficient funds and may result in a temporary hold on the card balance.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive an order confirmation email following successful payment. This email outlines the access details for Course A. Until this confirmation is sent, no binding agreement exists. Access to the resource is granted immediately upon confirmation for digital content.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of contract formation to cancel without giving a reason. For digital content, cancellation rights end once download or streaming access begins if you have expressly consented to this. Subscriptions may be cancelled at any time with effect from the next billing cycle.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available within the 14-day period if access has not commenced. Once you have started using the resource materials, refunds are not provided except in cases of technical failure attributable to newscrushix. Promotional offers and gift purchases are non-refundable. Access to live sessions or recorded content is excluded from refunds after the cooling-off period expires.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact us via the form on the Contacts page or email [email protected]. Provide your order number, full name, and reason for the request. Include any relevant transaction details. Requests must be submitted within the applicable time limits. We will acknowledge receipt within two working days.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each request is reviewed within five working days. We assess whether access was used and whether eligibility criteria are met. You will receive written notification of approval or rejection by email. If rejected, the reasons will be explained clearly, and you may appeal once with additional information.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Processing takes up to ten working days after approval. Bank transfers or card refunds may take an additional three to five working days to appear in your account depending on your provider. No fees are deducted for standard refunds.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital access to Course A begins immediately upon purchase, limiting cancellation rights once consumption starts. Subscriptions renew automatically unless cancelled before the renewal date. Promotional discounts apply only to the initial term and do not extend refund windows. Any bundled services follow the same digital content rules.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in order cancellation and no access granted. Duplicate charges are investigated and refunded automatically if confirmed. Chargebacks are treated as disputes and may lead to account suspension pending resolution. Suspected fraudulent activity prompts immediate account review and may involve reporting to authorities under UK law.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including the right to receive services of satisfactory quality. These rights cannot be excluded or limited by contract. If any term conflicts with mandatory UK law, the statutory provision prevails.

Contact Route, Policy Changes, and Last-Updated Date

For queries, use the contact form on the Contacts page or reach [email protected]. newscrushix may update this policy to reflect legal changes or operational adjustments. The current version date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms.